Privacy Policy

At Xperts Global, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, communicate with us, subscribe to receive SMS messages, or utilize our services.

1. Information We Collect

• Name, email address, and phone number.
• Business information provided during inquiries or service requests.
• Details you provide when contacting us.
• Records of communications, including calls, emails, and text messages.
• Website usage data through cookies, analytics, or similar technologies.
• Customer consent records and communication preferences.

2. How We Use Your Information

• Send SMS messages regarding services, promotions, updates, and important notifications.
• Respond to inquiries and customer support requests.
• Provide, manage, and improve our services.
• Maintain customer communication preferences.
• Comply with applicable legal, regulatory, and industry requirements.
• Maintain records of customer consent and communication history.

3. Consent to Communications

By providing your contact information through our website, forms, agreements, advertisements, or other communication channels, you expressly consent to receive communications from Xperts Global, including:

• Telephone calls
• SMS/Text messages
• Service notifications
• Appointment reminders
• Promotional offers
• Business-related communications

Where required by law, written consent may be obtained prior to sending marketing text messages or placing certain telephone calls.

Consent is not a condition of purchasing any product or service.

4. SMS Communications

By sharing your phone number, you agree to receive SMS messages from Xperts Global.

Messages may include:

• Service updates
• Appointment reminders
• Promotional offers
• Important alerts
• Customer support communications

Message frequency may vary.

Message and data rates may apply.

For assistance, reply HELP.

To stop receiving SMS messages, reply STOP at any time.

5. Opt-In and Opt-Out Procedures

Opt-In

Customers may opt in through:

• Website forms
• Online inquiries
• Service agreements
• Electronic consent forms
• Written authorizations
• Other legally accepted methods

Opt-Out

Customers may opt out of marketing communications at any time by:

• Replying STOP to SMS messages
• Contacting our support team
• Requesting removal via email
• Requesting placement on our Do-Not-Call list

We will honor opt-out requests in accordance with applicable laws and regulations.

6. Do-Not-Call (DNC) Policy

Xperts Global maintains an internal Do-Not-Call (DNC) list. Customers may request that their phone number be added to our DNC list at any time.

Once a valid DNC request is received:

• Marketing calls will cease within applicable legal timeframes.
• Marketing text messages will cease unless otherwise authorized.
• The request will be recorded and maintained in our compliance records.

We regularly review and update our DNC records to maintain compliance with applicable telecommunications regulations.

7. Call Recording Disclosure

To ensure quality assurance, employee training, compliance monitoring, dispute resolution, and customer service improvement, telephone calls may be monitored and/or recorded where permitted by law.

By communicating with Xperts Global, you acknowledge and consent to such monitoring or recording where legally permitted. Where required by applicable law, additional notice will be provided before recording begins.

8. Customer Consent Records and Compliance Logs

To demonstrate compliance with applicable telecommunications, privacy, and consumer protection regulations, Xperts Global may maintain records of:

• Customer consent authorizations
• Opt-in confirmations
• SMS consent records
• Website submissions
• Communication logs
• Call records
• Do-Not-Call requests
• Time and date stamps
• IP addresses and electronic consent records

These records may be retained for legal, regulatory, compliance, auditing, and operational purposes.

9. Compliance Training and Agent Conduct

Xperts Global is committed to lawful and ethical communication practices. Employees, agents, contractors, and representatives may receive training regarding:

• Customer privacy requirements
• Telecommunications compliance
• Do-Not-Call regulations
• Consent management procedures
• Data protection practices
• SMS and calling compliance standards

We maintain policies and procedures designed to ensure compliance with applicable laws and industry standards.

10. Dialing System Compliance

Xperts Global utilizes communication technologies and dialing systems designed to comply with applicable federal, state, and local regulations.

We maintain procedures intended to:

• Respect customer communication preferences
• Honor opt-out requests
• Maintain suppression and DNC lists
• Document customer consent
• Monitor compliance activities

11. Data Protection

We use appropriate technical, administrative, and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

While no system can guarantee absolute security, we take commercially reasonable steps to protect the information entrusted to us.

12. Sharing Information

We do not sell, rent, or trade your personal information.

Limited information may be shared with trusted service providers, telecommunications partners, SMS delivery providers, compliance vendors, or other third parties who assist us in providing services, strictly for authorized business purposes.

13. Your Rights

You may have the right to:

• Request access to personal information we hold about you.
• Request correction or updates to your information.
• Withdraw consent for marketing communications.
• Request removal from SMS programs.
• Request placement on our Do-Not-Call list.

To exercise these rights, please contact us using the information provided below.

14. Updates to This Policy

We may revise this Privacy Policy from time to time. Any updates will be posted on this page along with a revised effective date. Continued use of our website or services following such updates constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:

Xperts Global
Email: info@xperts-global.com
Phone: +1-513-275-4689
Website: www.xperts-global.com